• Forum Rules 

• Total War: Pharaoh Forums 

• Total War: Warhammer III Forums 

• Legacy Total War Forums 

• Share your Feedback with us on our new Forums

Code of Conduct & Posting Guidelines

REPORTING & MODERATION

When someone is getting out of hand or baiting others into a fight, we ask that you use the forum’s reporting tools to inform our moderators. This will automatically flag a thread or comment for review by the team, who will take the appropriate action to protect the community.

Click the ⚐ on the post you want to report to the team. This will open the reporting window where you can select a reason and submit your report.

Please note that the reporting system should only be used when there is a violation of the code of conduct; it is not a tool to express disagreement with other forum contributors. Leave the tool out of your active and healthy disagreements!

NAVIGATING THE FORUM

The forum is powered by the Games2Gether platform, which offers far more than just a forum; it’s a community platform: with a personalized profile, specific news feeds, discussion forums, as well as spaces to report issues, ask for help, and provide feedback.

The Total War hub is broken down into UNIVERSES, each of which serves as a home for different games. We’ve split the Total War series into three Universes:

Total War: WARHAMMER

Total War: PHARAOH

Total War Legacy

Within each Universe, there are several FEATURES—basically tabs which represent different areas to contribute or learn more about the games:

• HOME: This is the home page, which consolidates all the latest happenings in a universe
• NEWS: Catch up on the latest news and announcements, read through old (official) posts, and comment on different articles
• FORUMS: Your discussion space to talk about the games with other players
• HELP: Ask and answer questions about the game, and get help from the community when you encounter an issue
• STORE: Jump over to the official Total War store where you can search for games on the different platforms
• TECH SUPPORT: Search the support knowledgebase and contact the SEGA Support Team for assistance with an issue

Jump into a Universe to learn more about what’s available!

THE FORUM

When you’re ready to join the discussion, click the FORUM tab in any Universe to get involved in the conversation. It should feel reasonably familiar to most other forum platforms, though there are plenty of tools to play with that will help your posts stand out!

Here are a few tips to keep in mind whenever you want to contribute to the forum:

• SEARCH BEFORE POSTING. Find threads on your topic before starting a new one of your own. (Duplicate threads will be merged or closed.)
• CREATE A CLEAR TITLE. Ensure your readers know what a given thread is about before ever having to click into the post.
• FORMAT YOUR POSTS! Break up those endless walls of text with headers, bulleted lists, and other formatting magic to ensure you reader catches all the important details of your post.
• EMBED IMAGES! A picture is worth a thousand words! Embed them right into your posts to add context from the games to your messages.
• ATTACH USEFUL FILES! Particularly when reporting on an issue, you can attach the following files to provide additional context to your post: 
  • Total War Files: .save, .replay, .text
  • General Files: .ctr, .sav, .7z, .zip, .rar, .jpeg, .jpg, .png, .gif, .pdf, .log, .mp4, .mov, .avi, .m4v
• POST AND REPLY! Get involved in the conversation! Respond to others, upvote posts, answer questions, and be a force for good in the community.

YOUR PROFILE

As you contribute and earn points by participating in the community, you will unlock new features for your CA Community profile.

Your CA Community Profile

From here, you can review your contributions and rewards, update your account details, and personalize your forum experience.

• ABOUT: Update your account details, signature, favourite badges, and personalize your account
• FEED: Your notifications feed: from posts you've created, responded-to, or which you're following
• CONTENTS: Review all the threads, posts, ideas, tutorials, questions, and bugs you’ve submitted to the community
• FOLLOWED: Threads and categories you've chosen to follow will personalize this feed
• REWARDS: Review the badges and unlocks you’ve earned on your account
• INBOX: Message other users in the community

In addition to the standing Terms and Conditions present across all our websites and services, we operate a code of conduct across the forum. This helps us to ensure that the space as remains inclusive as possible, where respect and kindness is always the primary position for user interaction. 

Our community of players is spread all over the world, coming from all walks of life, from all sorts of different backgrounds – but you each share in a love of our games, and have a passion for helping others to discover that fun. 

So that we can ensure that everyone feels safe, and fairly treated, we have expectations around everyone's conduct. These expectations are designed to ensure that this space is kept inclusive for everyone and helps people to feel respected when they’re posting.  

Above and beyond the guidance that you’ll see listed below, we entrust our Moderators across our forums to identify the right times to apply these rules, and to appropriately decide when a person's behaviour, or conversation is crossing the line, even when that line is yet to be formally defined. 

HOW SHOULD I BEHAVE ON THE FORUMS?

In any instances where we feel that someone has behaved out of line, our team will step in to help correct things. This can take the form of a simple message helping to inform you about the forum's rules, and how we expect people to behave when making use of them or can be to let you know about any actions that we’ve taken to limit your access to the forums themselves. 

CORRECT USE OF OUR FORUMS

POST IN ENGLISH

We’re unable to help provide support or moderation outside of the English language. If ever that changes, we’ll let you know, but be aware that we may remove posts that appear on the forums in other languages. 

CHECK FOR SIMILAR POSTS
It may be that someone else has started a post that shares the same topic as the one you intended to create. Make the most of the search options here on the forums and consider adding your voice to that post instead. Our moderators will routinely merge, or close duplicate posts if they feel it will help to best centralise the conversation. 

HELP KEEP THINGS FOCUSED

Whenever you’re replying and adding to an existing post, consider if what you’re bringing to the conversation is diverting away from the posts original purpose. If so, start a whole new thread and look to drive a more focused conversation there instead 

LET US KNOW WHEN THINGS DON'T SEEM RIGHT

Whether it’s an issue with the forum itself, or a problem with someone’s post, or their behaviour, report it to the Moderators and we’ll help to set it right.

WHAT WE DON'T WANT TO SEE

RUDENESS AND ABUSIVE COMMUNICATION

In any instance where we see people behaving improperly, we’ll step in and take appropriate action. We’re here each share in our experiences playing our games, and that won’t ever warrant poor behaviour towards other posters, moderators, or members of Creative Assembly. 

COMMENTARY ON REAL-WORLD EVENTS

This isn’t a space for conversations about events showing up in the News, or for creating divisive topics of conversation that cast members of the community against one and other. Even the best intended of posts will be removed, and we’ll thank you for helping to keep conversations here as inclusive as possible. 

WEB LINKS THAT DIRECT TO QUESTIONABLE WEBSITES

If you’re ever clicking on a weblink that will take you away from the forums, you will receive appropriate notifications that make you aware that you’re about to leave our forums. If ever we feel that the weblink would provide a damaging experience to a user, our team will step in to remove it. Stick to trusted and high traffic websites, and our teams won’t need to intervene. 

POSTING INAPPORPRIATE CONTENT

Whether it’s in your profile, in your post, or on a reply, anything deemed to be inappropriate by our teams will be removed. Keep the memes friendly, keep them safe for work, and keep them respectful.

INSTANCES WE'LL STEP IN AND TAKE IMMEDIATE ACTION

There are a handful of exceptional cases where our teams will step in to take immediate action without entertaining further conversation on the matter. This response is generally fast followed with rapid sanctions against an individual's account here on the forums, and covers a broad and non-exhaustive range of topics which can include things like: 

• Doxing, and the posting of personal information.  
• Intolerance towards others and marginalised groups in society.
  
• Troll behaviour designed to disrupt and inflame others.
  
• The posting of illegal content.
  
• Threats of violence made to other posters, moderators, or members of Creative Assembly
  
• Actions designed to circumvent sanctions against moderated content, or restrictions placed against an offending account.

WHAT DO I DO IF I GO BANNED?

Take a break! Bans are not issued lightly, and we only use them to protect the community and enable a space for them to play a healthy and constructive part in the games they love. The code of conduct (above) is in place to help protect the experience of people across our community, and if you’ve found yourself sanctioned for breaking those rules, it was done because your actions/interactions were actively working against those interests.

If you think that we’ve made a mistake, you can reach out to a member of the moderation team on the forums, or to the SEGA Support Team for assistance.

• Total War Official Website (totalwar.com)
• Total War: PHARAOH Official Website (totalwar.com)
• Creative Assembly Studio Website (creative-assembly.com)
• Total War Official Forums (community.creative-assembly.com)
• Total War Steam Communities (steamcommunity.com)

ACCOUNT

Your CA Account is your all-access key card to the Total War universe, to exclusive goodies for your games, and to join our official communities.

• CA Account (Home & Account Management)
• CA Account Dashboard (Rewards)

STORE PAGES

Looking to join the Total War universe? Here’s where you can get started:

• Official Total War Store
• Microsoft Store
• Steam Games
• Epic Games Store

For a full list of partnered key sellers:

• SEGA Approved Retailer List

SOCIAL CHANNELS

Find other players, share your experiences in Total War, or keep up with the latest news and announcements from the team.

• Discord
• Twitter
• Facebook
• Instagram
• YouTube
• Twitch

CODE OF CONDUCT

Read up on the rules to participate in and remain a part of this community.

• SEGA Terms of Service
• Forum Code of Conduct

SUPPORT & RESOURCES

For assistance with the games, purchases, or any other questions you can't find the answer to, contact our friends on the SEGA Support Team.

• SEGA Technical Support

PARTNERED COMMUNITIES

These are *community owned and run* platforms focused and dedicated to Total War: great places to connect with other players!

• r/totalwar on Reddit
• Total War Group on Facebook

• WARHAMMER III - Report a Bug
• WARHAMMER II - Report a Bug
• WARHAMMER - Report a Bug
• PHARAOH - Report a Bug

REPORTING A TECHNICAL ISSUE

If you’re encountering a technical issue purchasing, launching, or playing the game, it can be more difficult to narrow down the root cause of the problem. It is recommended that you begin by working through some basic steps first:

[TECH ISSUES] Basic Steps to Address Common Game Issues

If none of those apply, your best beet is to reach out to the SEGA Support Team for troubleshooting steps, optimization tips, and other answers to common questions.

1. VERIFY THE INTEGRITY OF YOUR GAME FILES. This will help resolve any issues that may have occurred when downloading or unpacking the files.
   
   — Steam: Verify Integrity of Game Files
   — Epic: How do I verify game files in the Epic Games Launcher?
   — Microsoft Store: How to install and uninstall a PC game on a Windows device
   
   It's usually pretty quick and is a *super* important step to take for *any* Steam game where you're experiencing issues.
2. CHECK THAT YOUR COMPUTER HARDWARE—PARTICULARLY YOUR GRAPHICS CARD—MEETS THE MINIMUM SPECIFICATION REQUIREMENTS TO RUN THE GAME. Lower-end systems will have trouble running newer games, so ensure you check that all your components meet the minimum recommended specs.
3. ENSURE YOU'VE DOWNLOADED THE LATEST GRAPHICS DRIVER UPDATE FOR YOUR CARD. Keeping your video card drivers up-to-date is essential. Visit the website of your card’s manufacturer to download and install the latest graphics driver.
4. ENSURE YOU'VE DOWNLOADED *ALL* THE LATEST WINDOWS UPDATES. You can search for “Update” in Windows to automatically open the Windows updater. Note that you may need to reboot your PC and run through them a few times to make sure you have all the latest files required to run programs as intended.
5. CLOSE OUT OF OR DISABLE ANY/ALL BACKGROUND OR THIRD-PARTY PROGRAMS—especially peripheral and gaming hubs. Specifically, issues have been found when running Razer Cortex or Citrix.
6. ADD THE GAME AS AN EXCEPTION TO YOUR ANTIVIRUS AND FIREWALL PROGRAMS. This will ensure that these programs are not interfering with your ability to launch and play the game.
7. DISABLE ANY THIRD-PARTY MODS AND RE-LAUNCH THE GAME. Custom mods you’re running may not work (at first), especially after new updates change how the game functions. If you encounter issues following an update, it is recommended that you verify the integrity of the files and temporarily disable your mods until any compatibility issues can be resolved.

PERFORMANCE ISSUES

In addition to the above steps, there are additional steps you can take if you’re experiencing performance dips while playing:

1. VERIFY THAT YOU ARE NOT RUNNING OUT OF SYSTEM MEMORY (RAM). Even if you surpass the total memory (RAM) requirements, you should still check to ensure you have enough free memory available when playing the game. Open your Task Manager and swap to the Performance tab to verify that you have more than 1GB of free system memory while playing. If you have less, consider closing out background programs or updating your system to avoid stutters or performance hits related to “paging.” (Paging is what happens when your system requires more RAM but doesn’t have enough available, so it temporarily stores information on your drives. When this happens, you will encounter repeated stutters.)
2. VERIFY THAT YOU HAVE SUFFICIENT VIDEO MEMORY (VRAM). If your graphics card doesn’t have enough VRAM to run the game at your chosen video settings, the game will automatically adjust your graphics during loading screens to avoid “out-of-memory” crashes. (You can bypass this by selecting ‘Unlimited Video Memory’ from the Settings menu.) You can improve your performance by lowering your resolution and graphics setting to avoid stressing your video memory.

For advanced users, you can also ensure that your BIOS is up to date.

⚠ Please ONLY proceed with this if you are confident that you know what you’re doing, as there is the possibility of being left with a non-functional computer if done incorrectly. ⚠

1. VISIT YOUR MOTHERBOARD MANUFATURER'S WEBSITE AND CHECK FOR NEW VERSIONS OF YOUR BIOS. These updates can offer performance optimisations, stability improvements, or add support for future technologies which you can leverage to further improve performance and reliability.

LONG LOADING TIMES

If you’re encountering long loading times, there are a couple of things that can be done to improve your situation.

1. INSTALL THE GAME TO A SOLID STATE DRIVE (SSD) OR M2 DRIVE. The significantly improved read/write speeds can drastically decrease loading times over a disk drive or external hard drive.
2. CHECK THE HEALTH OF YOUR HARD DRIVE. This can be done by installing your drive manufacturer’s proprietary software and checking its condition.
3. FREE UP MORE RAM FOR THE GAME. By closing out background tasks and freeing up the RAM available to your game, you can significantly decrease your loading times.
4. ENSURE YOUR HARD DRIVE HAS ADEQUATE SPACE REMAINING. A nearly or entirely full hard drive will not perform as optimally as one with plenty of available space.

LAPTOP PERFORMANCE CONSIDERATIONS

If you are playing the games on a laptop, there are several steps you can take to improve your experience and performance:

1. ENSURE YOUR LAPTOP ISN'T OVERHEATING. Given the small form factor of a laptop compared to a desktop PC, cooling is always a concern. As your laptop heats up and exceeds certain thermal ranges, it will automatically limit or restrict the power available to the CPU and GPU—artificially reducing their performance—or can crash the operating system.
   
   It’s always advisable to use your laptop manufacturer’s proprietary software to optimise your cooling. This may be done by setting custom fan curve’s so that your laptop’s cooling kicks in earlier and at greater speeds, downclocking/limiting hardware frequencies, or adding an FPS limiter through your GPU control panel.
2. PLUG IN YOUR LAPTOP. Most (if not all) laptops will artificially limit or restrict power delivery to major components if running directly from the battery. A general rule to follow: when running intensive applications (i.e. games), plug your laptop into the main outlet.
3. SET UP YOUR POWER PROFILES FOR GAMING. Most manufacturers allow you to set custom power plans/profiles on their proprietary software. It’s recommended that you check the Efficiency, Hybrid, Performance, and Overclock settings to optimize your experience.

STILL NEED HELP?

If none of the above solutions work, we highly recommend reaching out to the SEGA Support Team with the following information:

• The game and version number on which you’re playing
• A detailed description of the problem you're experiencing
• A copy of your DXDIAG file.
  • Learn how to obtain the file: Creating a DXDIAG Report
• In the event of a crash, include a copy of (or link to) your crash minidump
  • Learn how to obtain this here: %AppData%\Roaming\The Creative Assembly\<game>\crash_report
• A list of the troubleshooting steps you've already taken (such as those listed above)!

They will use this information to help you troubleshoot the issue and fix the underlying problem:

↗  SUBMIT A SUPPORT REQUEST (support.sega.com)

[TECH ISSUES] Basic Steps to Address Common Game issues

↗ Total War Support Knowledgebase (support.sega.com)

The support knowledgebase is an ever-growing repository of information, solutions, and workarounds for common problems and issues in the Total War series. You should always search the knowledgebase to see if there is already a solution to any problem you encounter; if one already exists, it's the first place you'll be directed by a support agent when you contact the team!

 Here’s how to get started:

• Use the Search field to see what articles already exist about your issue. Experiment with different words that relate to the problem at hand if you’re not finding any answers.
• Can't find a solution to your issue? Then you’ve done your part! It’s time to contact our awesome support team so they can help you out!

As new issues (and solutions) are discovered, the support site will add new articles with those solutions. Check back whenever you encounter an issue in the game!

STEP 3: CONTACT THE SUPPORT TEAM

↗ SUBMIT A SUPPORT REQUEST (support.sega.com) 

If you are unable to find a solution in the knowledgebase, you can submit a request to the support team for assistance. Before you submit a request, keep these things in mind when completing the form:

1. Fill out EVERY field! Each field provides a piece of the puzzle, and every piece helps us better-understand the whole problem. Be thorough so we can get back to you with the best solution(s).
2. Be descriptive! Don't hold back when describing the problem you're experiencing! Try to highlight when it happened, what might have caused it, what you experienced, and any information that might be helpful for the team.
3. Attach a copy of your dxdiag! Especially if you're experiencing a technical issue, your dxdiag file can provide some valuable insight into the root cause of the problem.
4. Attach any other relevant files. A save, replay, crash log, performance log…anything that can help clarify the problem at hand.
5. Attach any screenshots or videos of the issue. A picture or video can be worth a thousand words. Attach any files you think will be helpful!

Once you've filled out the ticket fields, hit the Submit button and a support agent will get back to you as soon as possible!